If you have followed the troubleshooting guide (downloadable here), and can’t resolve your issue using the knowledge base, please submit a ticket using the form below. Alternatively call the support number that you have been issued with. Also see the status page for holiday opening times, and details of any scheduled service outages. Tickets submitted outside of your contract terms will be chargeable. Please note you will need to provide your Till ID, which is shown at the top of the screen (Till: xx).