If you have followed the troubleshooting guide (downloadable here), and can’t resolve your issue using the knowledge base, please submit a ticket using the form below. Please note, if you have an out of hours support contract, priority 1 tickets (those stopping you trading) will be dealt with at all times. Non-priority 1 tickets will be dealt with during working hours. Also see the status page for holiday opening times, and details of any scheduled service outages. Tickets submitted outside of your contract terms will be chargeable. Please note you will need to provide your Till ID, follow this link for a guide on how to find it if you don’t know it – if this is a new till, enter the computer name instead which you will have noted when installing.