Welcome to Tengo Software Support

How can we help you today? Please choose an option below:

I need to find out how to do something
Please search the knowledgebase to find the answer, you can do this by browsing the articles here or by using the search bar at the top of this page. If you can’t find what you need, you can request an addition to the knowledgebase here.
I need to book installation of new equipment
If you’ve received equipment that you’ve purchased from us and need to book the installation, please fill out the form below – for new EPoS units, please provide the machine name as per the setup guide.



Submitting requests is not available at this time, if your problem persists please come back at 9:30am on the next UK working day.. Thanks!
I need a quotation for new equipment, software, or training
Our prices can be found on our main website here. If you need a formal quotation or further detail, please fill out the form below, giving us as much information as possible about what you would like us to quote you for:



Submitting requests is not available at this time, if your problem persists please come back at 9:30am on the next UK working day.. Thanks!
I have an accounts query
Please fill out the form below, giving us as much information as possible about your query.



Submitting requests is not available at this time, if your problem persists please come back at 9:30am on the next UK working day.. Thanks!
I have a feature suggestion
Please fill out the form below, giving us as much information as possible about what you would like us to add to the system – we will let you know if it’s something we can do, and whether it would be chargeable or not.



Submitting requests is not available at this time, if your problem persists please come back at 9:30am on the next UK working day.. Thanks!
I would like to buy or sell second-hand equipment
Please fill out the form below, letting us know the details of what you’d like to sell or buy, and we’ll try to match you up with one of our customers or find something for sale in on-line marketplaces on your behalf.



Submitting requests is not available at this time, if your problem persists please come back at 9:30am on the next UK working day.. Thanks!
I have a problem with software or equipment provided by Tengo Software
If you have a problem with tengoPOS, tengoCloud or tengoDC, or a piece of equipment supplied by Tengo Software, click here to go to our problem-solving wizard.
Other requests
If none of the above options apply and you don’t need to raise a support ticket, please fill out the form below giving us as much info as you can about what you need.



Submitting requests is not available at this time, if your problem persists please come back at 9:30am on the next UK working day.. Thanks!

Current software versions:
tengoPOS v10.1.2 – tengoDC v10.0.95

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