Welcome to Tengo Software Support

How can we help you today? Please choose an option below:

I need to find out how to do something
Please search the knowledgebase to find the answer, you can do this by browsing the articles here or by using the search bar at the top of this page. If you can’t find what you need, you can request an addition to the knowledgebase here.
I need to book installation of new equipment
If you’ve received equipment that you’ve purchased from us and need to book the installation, please fill out the form below – for new EPoS units, please provide the machine name as per the setup guide.


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    I need a quotation for new equipment, software, or training
    Our prices can be found on our main website here, where we also have an online store. If you need a formal quotation or further detail, please fill out the form below, giving us as much information as possible about what you would like us to quote you for:


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      I have an accounts query
      Please fill out the form below, giving us as much information as possible about your query.


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        I have a feature suggestion
        Please fill out the form below, giving us as much information as possible about what you would like us to add to the system – we will let you know if it’s something we can do, and whether it would be chargeable or not.


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          I would like to buy or sell second-hand equipment
          Please fill out the form below, letting us know the details of what you’d like to sell or buy, and we’ll try to match you up with one of our customers or find something for sale in on-line marketplaces on your behalf.


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            I have a problem with software or equipment provided by Tengo Software
            If you have a problem with tengoPOS, tengoCloud or tengoDC, or a piece of equipment supplied by Tengo Software, click here to go to our problem-solving wizard.
            Other requests
            If none of the above options apply and you don’t need to raise a support ticket, please fill out the form below giving us as much info as you can about what you need.


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              Current software versions available to you:
              tengoPOS v10.1.19 – tengoDC v10.1.18

              Please ensure the software you are using is up to date