Please search the knowledgebase to find the answer, you can do this using the search bar at the top of this page. As you type, relevant articles will be shown. We also monitor searches and where relevant, will add articles for things people are not finding answers to, and/or add in relevant search terms on existing articles to make them easier to find.

If you’ve received equipment that you’ve purchased from us and need to book the installation, please fill out the form below – for new EPoS units, please provide the machine name as per the setup guide. Please do not use this form to submit a support ticket/request, it is not monitored by the same team.



Submitting requests is not available at this time, if you still need to contact us please come back at 9:30am on the next UK working day. Service status is displayed at status.tengosupport.com. Thanks!

Our prices can be found on our main website here, where we also have an online store (for equipment only). If you need further information, please fill out the form below, giving us as much information as possible about what you need. Please do not use this form to submit a support ticket/request, it is not monitored by the same team.



Submitting requests is not available at this time, if you still need to contact us please come back at 9:30am on the next UK working day. Service status is displayed at status.tengosupport.com. Thanks!

Please fill out the form below, giving us as much information as possible about your query. Please do not use this form to submit a support ticket/request, it is not monitored by the same team.



Submitting requests is not available at this time, if you still need to contact us please come back at 9:30am on the next UK working day. Service status is displayed at status.tengosupport.com. Thanks!

Please fill out the form below, giving us as much information as possible about what you would like us to add to our software/KB – we will let you know if it’s something we can do, and whether it would be chargeable or not. Please do not use this form to submit a support ticket/request, it is not monitored by the same team.



Submitting requests is not available at this time, if you still need to contact us please come back at 9:30am on the next UK working day. Service status is displayed at status.tengosupport.com. Thanks!

Please fill out the form below, letting us know the details of what you’d like to sell or buy, and we’ll try to match you up with one of our customers or find something for sale in on-line marketplaces on your behalf. Please do not use this form to submit a support ticket/request, it is not monitored by the same team.



Submitting requests is not available at this time, if you still need to contact us please come back at 9:30am on the next UK working day. Service status is displayed at status.tengosupport.com. Thanks!

If you have a problem with tengoPOS, tengoCloud or tengoDC, or a piece of equipment supplied by Tengo Software, click here to go to our problem-solving wizard.

Please fill out the form below, letting us know the details of what you need to contact us about. Please don’t use this form to raise urgent support requests, use the options above for urgent problems. Submissions through this form are not directed to the on-call support team and will be considered low-priority. Thanks!



Submitting requests is not available at this time, if you still need to contact us please come back at 9:30am on the next UK working day. Service status is displayed at status.tengosupport.com. Thanks!