If you’re using Multi Factor Authentication (MFA or 2FA), and you login but don’t receive your One Time Passcode (OTP) by email, there are a number of possible causes.
Firstly, ensure to check your spam folder, and if mails are going to spam, ask your email provider / I.T. support to help you set up a rule to always allow these OTP emails through, if you don’t know how to do this yourself.
If the emails for your charity are set to come from an internal email (something@YOURDOMAINNAME), then report the fact that you’re not getting a code to whoever supports your email service.
If you use Tengo’s default email service, the emails come from [email protected], and they are sent by a third-party email service called MailerSend.com – if you don’t receive an OTP email and are using this method, please check their status page here in case they are having any issues.