troubleshooting

If you card machine (payment terminal, credit card machine, chip and pin device etc) has a problem, you should contact...

The most frequently received support requests are reports of ‘Cash Drawer Not Opening’. It’s important to remember that the cash drawer...

To make the till open automatically on completion of a card sale – In the top box type \\Till The...

If for some reason you need to change receipt or label printers, often the new one when plugged in will...

The most common cause of issues by far is a cable not being connected properly, or a piece of equipment...

Please see below a list of relevant guides when looking at issues with Dymo labelprinters. In almost all cases, one...

Not printing bar codes on receipts / end of day print cut short The Epson printer can default to a...

If you are having trouble with an Epson TM-T20iii, issues can usually be resovled by ensuring there are no paper...

All transactions through your till are date and time stamped electronically. The software detects if the time in Windows on...

See below video on how to correctly load labels in to our label printers. Once you’ve done as per the...