Cash drawer not opening
The most frequently received support requests are reports of ‘Cash Drawer Not Opening’. It’s important to remember that the cash drawer...
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Cash drawer not opening for sales by card
To make the till open automatically on completion of a card sale – In the top box type \\Till The... -
Changing printers
If for some reason you need to change receipt or label printers, often the new one when plugged in will... -
Checking cables and connections
The most common cause of issues by far is a cable not being connected properly, or a piece of equipment... -
Epson TM-T20 Printer
Not printing bar codes on receipts / end of day print cut short The Epson printer can default to a... -
Error Message – Time and Date incorrect
All transactions through your till are date and time stamped electronically. The software detects if the time in Windows on... -
Loading labels in to a Dymo 450 label printer (labelwriter)
See below video on how to correctly load labels in to our label printers: -
Low disk space message
If you receive the message about low disk space, please run the windows disk clean up utility. To dot his,... -
Managing EPoS Tills During Lock-down
If for any reason you have to close a site for any length of time, please see below tips on... -
Offline Mode
We often receive support requests telling us that the till is saying it is in ‘offline mode’. The offline mode...
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