troubleshooting

If your card machine (payment terminal, credit card machine, chip and pin device, PDQ etc) has a problem, you should...

The most frequently received support requests are reports of ‘Cash Drawer Not Opening’. It’s important to remember that the cash drawer...

To make the till open automatically on completion of a card sale – In the top box type \\Till The...

We’ve seen lots of people search for ‘changing mistakes on the till’. The relevant course of action if you make...

If a printer stops working, the first thing to try as with most issues is to reboot the till, switch...

The most common cause of issues by far is a cable not being connected properly, or a piece of equipment...

Please see below a list of relevant guides when looking at issues with Dymo labelprinters. In almost all cases, one...

If you don’t have a label printer set in your till settings, or have a printer that no longer exists...

Not printing bar codes on receipts / end of day print cut short The Epson printer can default to a...

If you are having trouble with an Epson TM-T20iii or TM-T20iv, issues can usually be resovled by ensuring there are...