Cash drawer not opening

The most frequently received support requests are reports of ‘Cash Drawer Not Opening’. It’s important to remember that the cash drawer is operated by the receipt printer, regardless of whether you are actually printing receipts or not. Cash drawers are very durable pieces of simple mechanical equipment that rarely fail, it is usually the cable from the cash drawer to the printer has become disconnected (the cable will usually fit in two holes, it’s important to put it in the smaller one, usually marked ‘drawer’), or the printer is powered off or is itself disconnected from the till. The printer must be powered on for the cash drawer to open after a sale, even if you are not printing receipts for every sale.

Please note, do not plug the cash drawer cable in to the till/computer, it must be connected to the printer.

Updated on 25th November 2022

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