Error Message – Time and Date incorrect
All transactions through your till are date and time stamped electronically. The software detects if the time in Windows on...
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Loading labels in to a Dymo 450 / 550 label printer (labelwriter)
See below videos on how to correctly load labels in to Dymo label printers. Dymo 550 Labelwriter Dymo 450 Labelwriter... -
Low disk space message
If you receive the message about low disk space, please run the windows disk clean up utility. To dot his,... -
Managing EPoS Tills During Lock-down
If for any reason you have to close a site for any length of time, please see below tips on... -
MFA/OTP Code Not Received
If you’re using Multi Factor Authentication (MFA or 2FA), and you login but don’t receive your One Time Passcode (OTP)... -
Missing sales/data on tengoCloud
If you appear to be missing some sales or other data on tengoCloud, and you have EPoS units / tills,... -
Offline Mode
We often receive support requests telling us that the till is saying it is in ‘offline mode’. The offline mode... -
Power button / on switch
If you have switched your till off, or have had a power cut, you’l need to know where the power... -
Restarting/rebooting a till / computer (or shutting down)
If you are in the tengoPOS software and wish to restart or shut-down, and you are an administrator, you can... -
Sales reports not showing site name
If the reports for a given till are not showing under a sales site name on cloud or CRM, this...