Restarting/rebooting a till / computer (or shutting down)
If you are in the tengoPOS software and wish to restart or shut-down, and you are an administrator, you can...
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What to do when things go wrong
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Sales reports not showing site name
If the reports for a given till are not showing under a sales site name on cloud or CRM, this... -
Save Sale error messages
Occasionally if there is an issue with the Windows operating system itself or the database system, the till will warn... -
Setting the customer display / line display information
Many machines supplied by Tengo have a 2 line LCD display for showing information to the customer. This usually shows... -
Stopping / cancelling label or receipt prints
If you have mistakenly sent too many labels to print, or for any other reason need to cancel a print... -
Strange characters when typing
The tills come with a compact keyboard which has no separate number section – if when typing, you are getting... -
Tablet mode (oversized screen/entry boxes)
Some clients have inadvertently placed their PCs in to ‘tablet mode’. Usually this happens when someone who is cleaning or... -
Till Frozen
‘Till frozen’ or ‘software unresponsive’ reports are usually one of two things – the software appears to be frozen because... -
Till with tengoPOS not updated or not running on the correct version
If for any reason your till is not running the correct software version, you will need to update it. See... -
Troubleshooting Guide
There is a troubleshooting guide that you can download and print at http://tengosoftware.com/epos/support.pdf Please ensure this guide is followed BEFORE submitting...
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