Low disk space message If you receive the message about low disk space, please run the windows disk clean up utility. To dot his,...
Managing EPoS Tills During Lock-down If for any reason you have to close a site for any length of time, please see below tips on...
Missing sales/data on tengoCloud If you appear to be missing some sales or other data on tengoCloud, and you have EPoS units / tills,...
Offline Mode We often receive support requests telling us that the till is saying it is in ‘offline mode’. The offline mode...
Power button / on switch If you have switched your till off, or have had a power cut, you’l need to know where the power...
Restarting/rebooting a till / computer (or shutting down) If you are in the tengoPOS software and wish to restart or shut-down, and you are an administrator, you can...
Sales reports not showing site name If the reports for a given till are not showing under a sales site name on cloud or CRM, this...
Save Sale error messages Occasionally if there is an issue with the Windows operating system itself or the database system, the till will warn...
Setting the customer display / line display information Many machines supplied by Tengo have a 2 line LCD display for showing information to the customer. This usually shows...
Stopping / cancelling label or receipt prints If you have mistakenly sent too many labels to print, or for any other reason need to cancel a print...