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troubleshooting

What to do when things go wrong

Unable to login to tengoCloud

As tengoCloud is an online service, you need to be connecting from a machine with an active internet connection. There...
Unblocking a jam in Dymo Label Printer 450

Please see below video showing how to un-jam the label printer (barcode printer/ticket machine), Dymo LabelWriter 450:
Updating tengoPOS

The latest version of tengoPOS is , if you are not running this version, please follow the guide below if...
Which till/machine am I on?

As of version v885 onwards of tengoPOS, the Till ID / Till number is shown on the top bar, as...
Windows Log In Password

If your till machine or tablet re-starts, and you are faced with the Windows login screen, before you get to...
Windows Update messages / pop ups

All equipment provided by Tengo Software is maintained by us, and no attempt to install any other software or updates...

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