Strange characters when typing (Num Lock) Our tills are usually supplied with a compact keyboard which has no separate number section on the right-hand side like...
Tablet mode (oversized screen/entry boxes) Some clients have inadvertently placed their PCs in to ‘tablet mode’. Usually this happens when someone who is cleaning or...
Till Frozen ‘Till frozen’ or ‘software unresponsive’ reports are usually one of two things – the software appears to be frozen because...
Till with tengoPOS not updated or not running on the correct version If for any reason your till is not running the correct software version, you will need to update it. See...
Troubleshooting Guide There is a troubleshooting guide that you can download and print at http://tengosoftware.com/epos/support.pdf Please ensure this guide is followed BEFORE submitting...
Unable to login to tengoCloud As tengoCloud is an online service, you need to be connecting from a machine with an active internet connection. There...
Unblocking a jam in Dymo Label Printer 450 or 550 Please see below video showing how to un-jam the label printer (barcode printer/ticket machine), Dymo LabelWriter 450:
Updating tengoPOS Please note: Especially if you have not updated for a long time, the update process can take several minutes, so...
Which till/machine am I on? The Till ID / Till number is shown on the top bar, as ‘Till: xx’ (as per screenshot below, which...
Windows Log In Password If your till machine or tablet re-starts, and you are faced with the Windows login screen, before you get to...