troubleshooting

Occasionally if there is an issue with the Windows operating system itself or the database system, the till will warn...

As a general rule of thumb, please don’t change settings or perform actions if you don’t know what you are...

Many machines supplied by Tengo have a 2 line LCD display for showing information to the customer. This usually shows...

If you have mistakenly sent too many labels to print, or for any other reason need to cancel a print...

Our tills are usually supplied with a compact keyboard which has no separate number section on the right-hand side like...

Some clients have inadvertently placed their PCs in to ‘tablet mode’. Usually this happens when someone who is cleaning or...

‘Till frozen’ or ‘software unresponsive’ reports are usually one of two things – the software appears to be frozen because...

If for any reason your till is not running the correct software version, you will need to update it. See...

There is a troubleshooting guide that you can download and print at http://tengosoftware.com/epos/support.pdf Please ensure this guide is followed BEFORE submitting...

As tengoCloud is an online service, you need to be connecting from a machine with an active internet connection. There...