Unable to login to tengoPOS
If you are unable to login/access/get in to tengoPOS on your till/computer from the login screen shown below, there are...
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Unable to press buttons / touchscreen not working
If you’re not able to press/tap buttons in tengoPOS, or they’re not responding, there are 3 possible causes: 1. There... -
Unblocking a jam in Dymo Label Printer 450 or 550
Please see below video showing how to un-jam the label printer (barcode printer/ticket machine), Dymo LabelWriter 450: -
Updating tengoPOS
Please note: Especially if you have not updated for a long time, the update process can take several minutes, so... -
Which till/machine am I on?
The Till ID / Till number is shown on the top bar, as ‘Till: xx’ (as per screenshot below, which... -
Windows Log In Password
If your till machine or tablet re-starts, and you are faced with the Windows login screen, before you get to... -
Windows Update messages / pop ups
All equipment provided by Tengo Software is maintained by us, and no attempt to install any other software or updates...