Till Frozen

‘Till frozen’ or ‘software unresponsive’ reports are usually one of two things – the software appears to be frozen because there is a window behind the main window that is waiting for your response – you can check this by pressing down the Alt key on the keyboard, and pressing the tab key to move between windows. This often happens on the price entry box, if you inadvertently click or tap off it before entering the information. Or, the PC (main part of till with touchscreen) has not been restarted for a long time, so it should be restarted – you can find a guide to ‘restarting till’ in the solution centre.

Updated on 6th December 2018

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