Carefully remove all the packaging. To connect the cables for all devices and power supply, place the unit face down on the screen, and remove the panel as shown in the picture below by sliding it towards you, away from the unit. It does take some force, don’t be afraid…
If you have a second display that is showing the plain Windows screen rather than the screen that has been set up for you then you may need to set this in tengoPOS. To set the second display log in to the tengoPOS software and type \\TILL click the printers…
This guide will explain how to add a donation from the CRM dropdown or from a constituent record. Adding a donation from the dropdown list Login to tengoCloud and select donations from the CRM dropdown list. To add a donation click the + icon as shown below. The first thing…
Here you can categorise your constituents on many levels allowing you to generate lists of donors in specific categories and collect relevant data about constituents depending on the category they are in (see Managing attributes guide). You can have a basic list of categories or you can have levels of…
Attributes and attribute groups can be set up to allow you to record additional information about your constituents and keep an audit trail of any changes. Adding new attributes and attribute groups Log in to tengoCloud and select Attribute Groups from the CRM dropdown menu. Click the plus (new) icon…
Open the relevant constituent record (see managing constituents guide) and select the attributes tab. This tab will show all relevant attribute groups and attributes (questions/statements) for this constituent (this could be based on a category they are in (see constituent categories guide) or information you want to collect about all…
Adding a constituent Log in to tengoCloud and select constituents from the CRM dropdown menu. Click the plus (new) icon at the top right of the screen and enter all of the relevant information you want to record about this constituent. When you click save or save & close this…
When you open a new site or if a site name changes you will need to add or edit the sales site and the stock location. To add or edit a sales site type \\SITE into the till screen and simply press add in the bottom left corner or select…
If you need to move a till to another shop/site, another area within your shop/site or for any other reason there are some key things to keep in mind. If you come to use the till in its new location and have plugged any of the printers into different ports…
If you can’t log in to the tengoPOS till software because the icon is missing it is likely someone has accidentally deleted it. Please follow the instructions below to restore the icon – If you come to open the software and the icon is missing, like the example below, please…