Carefully remove all the packaging and connect the charger (please note, on the tablet itself, the port(s) for the charger/power cable and other devices are behind rubber stoppers that pull out, to protect them, as shown below – or if using a docking station, connect the power to it and…
If you’re using Multi Factor Authentication (MFA or 2FA), and you login but don’t receive your One Time Passcode (OTP) by email, there are a number of possible causes. Firstly, ensure to check your spam folder, and if mails are going to spam, ask your email provider / I.T. support…
Multi-factor authentication is available on tengoCloud, whereby to log in, the user is sent an email with a 6 digit code for verification. If you would like this feature to be activated, please contact your account manager or if you don’t know who that is, raise a request through this…
If someone wishes to pay using more than one payment method, that’s easily achievable in tengoPOS. Add the items as normal, then lets say for example, they want to pay £10 in cash, and £5 on card for a £15 sale. Press ‘Cash’, enter 10 00 (assuming you’re not in…
The CRM module contains a query builder / custom report option, which you will find under CRM > Custom reports. These are initially requested by you from Tengo (contact us choosing ‘other’ on the homepage if you need any adding). The module is FOC with 2 free reports per client,…
If you don’t want to print a receipt every time, we can set it so that receipts don’t print out by default. This is a global setting per organisation, contact us if you want us to switch this off or on for you. If this is switched on, and you…
To change prices of products, you can follow the guide for editting products in tengoPOS, and the same applies on the product section of tengoCloud – Retail is the label for the price, just enter the new price and click OK. Related search terms: Change a price
There is a specific module you can add to your subscription, which effectively allows integration/synchronisation with any other software package (that allows integrations itself). Click here to read more.
If you don’t have a label printer set in your till settings, or have a printer that no longer exists set, you’ll receive the following error when attempting to print a label: To fix this, you need to set the correct label printer in \\TILL – these are the same…
If you’re not able to press/tap buttons in tengoPOS, or they’re not responding, there are 3 possible causes: 1. There is another window open behind – sometimes if you’re on a pop-up, but click off it accidentally, it’s still there and is the active window, awaiting a response. Hold down…