As a general rule of thumb, please don’t change settings or perform actions if you don’t know what you are doing. This article covers some of the possbile things that can happen / screens you can get in to that you don’t want to be in, and how to get…
For various reasons, you cannot delete constituents, as audits need to be retained within the system. If you have duplicates, you can merge the 2 records together, there’s a guide on this here. If someone has requested their details be removed under GDPR, what you can do is remove their…
If you need to cancel a Gift Aid declaration, i.e. someone has indicated they are no longer able to or no longer wish to Gift Aid, you can do this in both tengoPOS and tengoCloud. In tengoPOS, type in \\FUCS and press enter – find the donor, edit, and on…
We’ve seen lots of people search for ‘changing mistakes on the till’. The relevant course of action if you make a mistake, would depend on whether you have completed the transaction or not (sold the items). If you have made a sale, and realise you made an error, then you…
Membership schemes and benefits setup is one of the more complex initial configurations – usually the person assigned to your on-boarding will do the initial setup for you, and then you can replicate/edit moving forward as required. An overview of membership functionality and some guidance are included in this article….
Stock management is an integral part of both tengoPOS and tengoCloud. You can book in your stock/products, sell them, transfer them, adjust them, anything you would expect should be in the system. See below a list of relevant guides for various aspects of manging your stock: For anything else, please…
If you sell donated goods through tengoPOS but also on online marketplaces such as eBay, Tradera, Facebook marketplace etc., you will want to track the sale of the item(s) but not have them add to your cash, card, cheque totals. To do this, you’ll need to add a button on…
Direct integrations with various accounts packages/systems are available on request as a costed extra. However, most people prefer to simply import a file which can be pre-formatted for your accounts package, and exported directly from tengoCloud. Pre-configuration For exporting in to an accounts package, you will likely need to configure…
If you have an inegrated card machine from any company, such as Paymentsense, DoJo, or Verifone, and wish to remove/disconnect it and use a standalone machine instead that is not connected to the till, you do this as follows: In tengoPOS, type in \\EFT and press enter, which takes you…
Certain products, especially in charity retail scenarios, are set up so you enter the price when you press the product’s button on the screen. If you need to sell multiple instances of this same product, on the same transaction, you need to tell the system this, otherwise the same product…