• Cradles/stands

    • 9th July 2024
    • tengoadmin

    To buy tablets, scanners, cradles/docking stations and barcode scanner stands, visit our online store for options along with all other EPoS equipment ordering.

  • Using Splashtop/Remote Access/Remote Control for tills/devices

    • tengoadmin

    Tengo customers can optionally purchase licences to connect to their tills or other computers running our software, to ‘remote-control’ them from any location. This is useful for remote configuration or for managers working remotely to assist their team with any non-system issues/questions. The fee for this is £2 per month…

  • Customer loyalty schemes

    • 8th July 2024
    • tengoadmin

    TengoPOS has an in-built loyalty scheme system, whereby your customers can earn points to spend in store on eligible purchases. Scheme activation To activate a customer loyalty scheme, in tengoPOS, type in \\ELOY, and press enter. The screen below will appear, this is where you set the percentage (1% =…

  • Deleting/removing a till button

    • 5th July 2024
    • tengoadmin

    PLEASE NOTE: It is not advisable that more than one person in your organisation edits buttons at the same time – you may overwrite each other’s changes. It’s advisable to take a backup before you start in case you make a mistake, using the export button on the button layout…

  • Unable to login to tengoPOS

    • 18th June 2024
    • tengoadmin

    If you are unable to login/access/get in to tengoPOS on your till/computer from the login screen shown below, there are a couple of usual issues. Most common, is the focus of the till/computer is not in the login box – tap inside the box as shown below and the line…

  • Button Layout Code (top of tengoPOS info bar)

    • 31st May 2024
    • tengoadmin

    At the top-middle of tengoPOS, there’s an information line which shows the database (schema) name, Till number / ID, and Layout code (layout code is the code for the set of buttons currently in use, you can have different sets of buttons in different locations. The database/schema name is underlined…

  • Where is our data stored?

    • 3rd April 2024
    • tengoadmin

    All client charity data is stored securely in UK data centers. Our main servers are with UKservers.com in Coventry and London, and backup servers with Contabo, in Portsmouth. Data storage is compliant with HMRC and Information Commission regulations.

  • Epson TM-T20iii/iv Issues

    • 28th March 2024
    • tengoadmin

    If you are having trouble with an Epson TM-T20iii or TM-T20iv, issues can usually be resovled by ensuring there are no paper jams, and powering the unit off and on. See below the user manual which shows correct insertion of receipt roll, and various troubleshooting steps.

  • Missing sales/data on tengoCloud

    • 20th March 2024
    • tengoadmin

    If you appear to be missing some sales or other data on tengoCloud, and you have EPoS units / tills, the first thing to do is to follow the standard till troubleshooting, i.e. update your till(s), restart your till(s), and then allow some time for the data to sync to…

  • Card machine not working

    • tengoadmin

    If your card machine (payment terminal, credit card machine, chip and pin device, PDQ etc) has a problem, you should contact the company that provided it. Tengo do not provide card machines directly, you will have a contect with a third-party supplier. If you have a supported, integrated card machine,…

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