Carefully remove all the packaging, and connect the charger. The ports are shown below, 19V DC in is the place you plug in the charger. Switch it on, the power button is shown below circled in green. When the machine boots up, the Windows password is tengo, if it asks…
Please see below a list of relevant guides when looking at issues with Dymo labelprinters. In almost all cases, one of the below articles will resolve any problem: If your printer hasn’t been installed, please contact us to book the installation. Related search terms: download labeling software, dyno label, dynomo
It’s really important to enter postcodes correctly for donations, expecially with Gift Aid – we have a useful guide with tips on the UK Postcode Format on our main website.
TengoPOS has a function built in to allow purchase receipts to be sent by email to your customers. This can be switched on to be every time, or for it to offer the operator the option to print and/or email the receipt, depending on the customer’s preference. For this to…
Various reports on tengoCloud can have different columns visible/shown or made invisible/not shown, to change the reports from the standard default column headings. This is controled by Tengo, to stop things getting messy and customers having lots of columns they don’t need. If you wish to have any columns on…
Carefully remove all packaging, and connect cables and any devices as indicated on the picture below: Once all the cables are connected, switch the machine on. The power button on these units is located on the reverse, as you look at the back of the machine, to the left of…
The vast majority of charity retailers are either operating on Gift Aid Method A, or Method B. HMRC have a full guide here to the 2 schemes and their differences, but in a nutshell; If your charity operates the charity shops itself, you’ll be Method A, and if your charity…
To configure/add/edit funds and appeals, Appeals are types of Department, and Funds are types of Product within said departments. This because tengoCloud covers a lot of different areas, so charities might ‘sell’ donation amounts alongside retail items or donated goods, so it makes sense for all of the data to…
If you have moved from an alternative charity/fundraising CRM system to tengoCloud, you may be used to different terminology. Tengo Software’s suite of charity software covers all areas of a charity’s operation, and thus it makes sense to use more generic terms for things. See examples below: Constituents: Most people…
PLEASE NOTE: Each tax year, we can generate a spreadsheet and can email it to you on request, with donor details, donation amounts, and gift aid amounts for easy generation of annual ‘Donation Statement’ letters/emails. This is available from the 6th of April onwards. If you seperately wish to individually…