If you have switched your till off, or have had a power cut, you’l need to know where the power button / on switch is. For our recent models of tills, it will be in one of two places, as shown below, when facing the screen, the bottom right-hand corner…
The failed listing shows any individual lines of Gift Aid that have failed on a submission to HMRC. The reason is shown, and you can select an individual line by clicking on it, which turns it blue, and then clicking the edit icon. To then clear an individual line from…
tengoPOS contains a ’round it up’ function which will add a donation for the amount required to make it a round amount in pounds – e.g. if there is £1.50 of product, pressing the button will add a 50p donation to make the transaction £2. This only ever needs to…
To sell a voucher, press the ‘Sell Gift Voucher’ button as shown below (If you don’t have a button, use code \\LGVS to define your voucher scheme(s), and see guide on creating buttons to create a button to sell your gift voucher product): The following box pops up – ONLY…
Carefully remove all the packaging, and to connect the cables for all devices and power, place the unit face down on the screen, and remove the panel as shown in the picture below by sliding it towards you, away from the unit. It does take some force, don’t be afraid…
If you receive the message about low disk space, please run the windows disk clean up utility. To dot his, press windows key on your keyboard, type disk cleanup and tick all the options to delete unnecessary files. There is a third-party video shown below which shows exactly how to…
When you’re selling items in a cafe or restaurant, quite often you will want to specify additional ingredients, options, or instructions. In tengoPOS, you can add buttons that do that for you. There are 2 main button actions which you can assign to buttons (see the guide on adding/editing buttons…
If there is a product you wish to delete, you can only do so if there is no sales history or stock held against the product. Type \\PROD and press enter, search for the product, click it so the line is selected, and press the delete button at the bottom…
If you wish to block users who are at a level lower than ‘manager’ from performing refunds on a given till, you can do this by typing in \\TILL and pressing enter, and then set the below setting on the top right to ‘True’. Only managers and above will then…
If you have lost / forgotten your tengoCloud username or password, please use the form below. A technician will validate your request and send you a reminder / new password as appropriate within 1 working day. Thanks!