To update tengoDC, first close it (click the cross top-right), then double-click ‘update tengoDC’ from your desktop. A black screen will load asking if you want to update, type Y on your keyboard, and the updater will run. Please don’t close the updater until you get a message saying it’s…
Please see below a list of the reports / functions / features available through tengoCloud, with a brief description of what each of them are and do. Please note, it is likely you will not have all of the options. What you have is determined by which modules your organisation…
As of 22/11/21 we have completed testing all of our software applications with Windows 11, so it is safe to run the software on Windows 11, and you may upgrade any machines should you wish to do so (we’re not recommending you do this on EPoS equipment as of yet,…
Please note: Especially if you have not updated for a long time, the update process can take several minutes, so we recommend you do this at the end of your trading day to avoid disruption to trading, unless you are updating to resolve an issue that is preventing you from…
If a printer stops working, the first thing to try as with most issues is to reboot the till, switch the printer off and on, check the cables are in correctly and the receipt roll/labels are correctly installed. You may also need to clear any failed prints from the queue….
Many machines supplied by Tengo have a 2 line LCD display for showing information to the customer. This usually shows the time and a line of custom text, and during transactions shows the amounts to the customer. If nothing is shown on the display at all, it is most likely…
If you have mistakenly sent too many labels to print, or for any other reason need to cancel a print out on the Dymo label printer or Epson receipt printer, you can do so as follows: This will stop anything that’s currently printing (please note – the picture above shows…
See below videos on how to correctly load labels in to Dymo label printers. Dymo 550 Labelwriter Dymo 450 Labelwriter Related search terms: dyno label load labels, load stickers dymo, remove stickers, take roller out of printer, put new roller in to printer, how to take roller out of printer,…
If for any reason your till is not running the correct software version, you will need to update it. See guide on updating tengoPOS here. The current version of tengoPOS is .
If you want to add a discount button, say for staff/volunteer discount, or a temporary special offer, you can do this easily. Follow the guide for adding/editing buttons in tengoPOS, but instead of product action, choose one of the following: PLEASE NOTE: If you want to be able to report…