If for any reason you have to close a site for any length of time, please see below tips on what to do with your EPoS tills. Preparing tills before lock-down: Please if possible leave your tills online at all times, so that they continue to receive important updates and…
On occasion, the government announce a change in VAT rate for certain situations. This guide uses the change to 5% VAT rate as an example. To change the VAT rate of any applicable products, press your edit product button in tengoPOS or type in \\PROD and press enter – you…
On tengoCloud under purchasing, there is a re-order report – this shows all items that you need to order to maintain your stock levels. Stock levels are set by going to a given product’s stock tab, choosing the location, pressing ‘Edit reorder’, and setting the level at which to re-order,…
For various scenarios, especially in a catering environment, you may wish to sell smaller amounts of stock from a larger stock holding – for example, buying a loaf of bread and selling in slices. You may then also wish to sell an assembly, which is a product made up of…
Each year, you must send an email or letter to every donor who’s donated items have generated £20 or more of sales (and each 3 years for those who have sales but not £20 or above). At the end of the tax year, we will send you a spreadsheet which…
If you find that long prints such as at the end of the day seem to be cut short, it could be due to a setting in Control Panel. To vcheck / change this, open Devices and Printers in Control panel. A quick way to do this having closed the…
If the roll type is not set correctly your label printer (barcode printer/ticket machine) will not print barcodes in the correct place on the roll, or you may get an error telling you you have the wrong label type installed. To check / change the setting, proceed as follows –…
Please see below video showing how to un-jam the label printer (barcode printer/ticket machine), Dymo LabelWriter 450:
Our tills are usually supplied with a compact keyboard which has no separate number section on the right-hand side like full-sized keyboards – if when typing, you are getting numbers where you would expect letters, then it is likely that you have ‘num lock’ switched on – to turn this…
All label printers and receipt printers supplied by Tengo Software use the same till rolls, we have found Amazon to be the cheapest and quickest supplier – see below paid links to each: Dymo label rolls: https://bit.ly/tengoLabels Receipt rolls: https://bit.ly/TengoReceiptRolls For the label rolls, if you have the newer 550…