To merge one customer into another in tengoPOS, type \\MTRD and hit enter (you will need to be logged in as an administrator to do this). Search for the customers you wish to merge, for example, 2 customers with the same name. One record must be the master, to which…
Almost every till installation includes a Receipt printer. It is possible to install a second receipt printer, typically this is where Food is ordered in a cafe environment, and details of the order are required in the kitchen. When the customers receipt is printed on payment at the till, an…
All transactions through your till are date and time stamped electronically. The software detects if the time in Windows on your till machine is different from the “Internet Time” and will ask you to correct it. TengoPos will not work until it is adjusted. When machines are prepared for clients…
If a customer buys a number of items that are the same, there are various ways of increasing the quantity on the till. Using the product button Pressing the same product button again will increase the quantity by one each time. In the screen shot below, “£1 records” are a…
To redeem a ticket sold on your tengo-provided website or through TripGiving, simply scan or type the reference in from the customer’s ticket, and follow the instructions depending on the ticket type. You can add other items to the transaction as normal, and tengoPOS will calculate what the customer owes…
You can either sell tickets for your visitor attraction and/or event and take donations through your own website, or through our free online giving platform, TripGiving. Either way, customers can come to your admission points and simply have their phone or print-out scanned to validate admission through tengoPOS. An example…
Further to the general article on Adding and Editing buttons on the till, here are two more features you may wish to use. If you are having difficulty with these please contact us for help via – www.tengosupport.com Prompts A prompt is just a paragraph or sentence of text that…
An application called Splashtop is used so that Tengo engineers can gain remote access to your till machine, for providing technical support. It is therefore vital that the remote access software is installed. Installation procedure Click on the link below to download Splashtop (sometimes clicking the link doesn’t work depending…
A Credit Note can be issued to a customer by way of refund / partial refund, instead of cash. Your organisation will have policies around what can be refunded and how. See the Article Performing Refunds / Returns for further information about refunds by way of Credit Note. They can…
A common request we get is for a report showing which products have been sold on which payment types (cash, card, cheque, etc.). This isn’t a report that is possible, because there isn’t a one-to-one relationship between products sold and payment types, owing to the fact that you can split…