Introduction TengoPos includes an optional function called Banking, where you can enter on a till amounts banked by payment method for the day, and these amounts are reported on the cloud with your other sales information. On the cloud, a calculation is made so that you can easily see any…
Not printing bar codes on receipts / end of day print cut short The Epson printer can default to a setting where it thinks it has a short roll installed and therefore it restricts the length of print outs. To cure this problem we have to tell the printer that…
These instructions and the pictures relate to our standard 15″ PoS units. In technical paperwork this model is referred to as a Ter-Fly 335. This article deals with setting up the physical kit, in particular removal of plastic panels and routing of the various cables. If the machine has come…
If your organisation allows cash to be take out of the till during the day, e.g. for staff refreshments, you will have a Petty Cash button on the till possibly in the Admin section. Use of the button may be restricted, to Managers / Administrators for instance. Petty cash categories…
If your till machine or tablet re-starts, and you are faced with the Windows login screen, before you get to the desktop where the tengoPos icon is, you will need to enter a password. Newer machines (typically supplied from late 2018 onward) that have come to you direct from the…
The Till ID / Till number is shown on the top bar, as ‘Till: xx’ (as per screenshot below, which shows till number 4444). Related terms: Finding the till number, how do I know my till no. or ID
As a visitor attraction, you may want the till to count the number of visitors, from ticket sales, and be able to easily view and analyse the numbers in tengoCloud (Sales Reports > Sales Visitors). Add Categories of Visitor The first step is to define the category of Visitor you…
The sale will have been made on the till earlier and delivery requested and agreed, see the article Deliveries – Booking Deliveries in tengoPoS In tengoDC – Click on the Deliveries Heading, then Listing The “Up To” date defaults to 1 week ahead but can be changed Note that the…
To get a new login for tengoCloud, please contact us using the contact details supplied with your contract stating how many users you require and what the usernames should be. Please note each additional user login will be charged for.
PLEASE NOTE: The below guide is about customising the standard reports. For completely bespoke/custom reports, see ‘Custom Reports‘. Once logged in, to the right of the word TengoCloud, in light grey starting with Home, then CRM, Products etc are the headings, hovering over these will reveal a sub-menu. We are…