New product lines you sell can be created singly in \\PROD, see the article Adding Products. You can also import an Excel spreadsheet containing the details of many products, but this must by formatted correctly as below so that it works properly. Formatting a spreadsheet Must be a Microsoft Excel…
Initial Donation of goods You will know if your organisation participates in the Gift Aid scheme, which allows you to claim 25% of the sale price of eligible donations from HMRC. This article is not about the Gift Aid scheme itself, it looks at the various buttons on the till…
On the Till screen usually on the left you will have a button “End of Day” Pressing this produces certain reports on the till receipt printer, see below. General Principals Pressing End of Day does not re-set the figures to Zero – so for instance it is no problem to…
Lay-away enables you to put to one side goods that a customer wants, but where the sale has not been completed. For instance- Customer may want to “reserve” an item, and carry on shopping Customer has items to buy, but needs to go for cash or a card etc and…
There is a troubleshooting guide that you can download and print at http://tengosoftware.com/epos/support.pdf Please ensure this guide is followed BEFORE submitting any tickets. Many thanks!
If the reports for a given till are not showing under a sales site name on cloud or CRM, this is usually because the sales site is not set correctly on the till itself – to rectify, on the till in question, type \\TILL and hit ‘enter’ (you must be…
To make the till open automatically on completion of a card sale – In the top box type \\Till The Edit Computer screen appears as below, click on False to change it to True Click “OK” button in the bottom right hand corner. Exit TengoPOS software and then start it…
As tengoCloud is an online service, you need to be connecting from a machine with an active internet connection. There are only a handful of issues that affect tengoCloud – firstly, ensure you are using the right address to login. Each client of ours has a unique identifier on our…
All equipment provided by Tengo Software is maintained by us, and no attempt to install any other software or updates should be attempted. Updates are carried out of hours, so it is important that you leave your till switched on overnight. Unfortunately, occasionally Windows and other applications will pop up…
Some clients have inadvertently placed their PCs in to ‘tablet mode’. Usually this happens when someone who is cleaning or moving the equipment has closed and/or rotated the device, and it thinks it is being used as a tablet, or if an operator accidentally activates the mode. Typically only Lap…