Occasionally if there is an issue with the Windows operating system itself or the database system, the till will warn you that there will have been an error saving a sale in to the database. The software saves these errors and you are completely fine to continue trading, no data…
We often receive support requests telling us that the till is saying it is in ‘offline mode’. The offline mode warning is merely there to inform you that the till is not able to connect to the internet, you can resolve this with your IT team internally – you do…
‘Till frozen’ or ‘software unresponsive’ reports are usually one of two things – the software appears to be frozen because there is a window behind the main window that is waiting for your response – you can check this by pressing down the Alt key on the keyboard, and pressing…
If you are in the tengoPOS software and wish to restart or shut-down, and you are an administrator, you can do so simply by typing in \\BOOT and pressing enter to restart, or \\DOWN and pressing enter to shut the machine down. We recommend that you shut your machines down…
The most frequently received support requests are reports of ‘Cash Drawer Not Opening’. It’s important to remember that the cash drawer is operated by the receipt printer, regardless of whether you are actually printing receipts or not. Cash drawers are very durable pieces of simple mechanical equipment that rarely fail, it…
The most common cause of issues by far is a cable not being connected properly, or a piece of equipment simply not being powered on. You should always check the cables are connected properly by disconnecting and reconnecting them at both ends, as well as trying them in a different…
TengoDC provides software to record and manage the collection of goods and return to a designated location List of previously recorded collections can be found on the Collections tab, Collections Listing. The boxes in the top section can be used to Search the list, by customer name (or part of…
Introduction Our systems integrate with HMRC so that you can make Gift Aid submissions very easily using TengoCloud (if no-one in your charity has access to tengoCloud, contact us). PLEASE NOTE: You MUST make your Gift Aid claims through the system and not try to do it outside of the…
If you are taking delivery of a new machine and we are not doing the installation on site for you, there is some initial set up to do before you get going. You will need to plug in a keyboard (unless its a back office, laptop type machine) to a…
Using the informal ‘Rolling’ stock take, you can set the amount counted of an individual item at that given point in time, and it posts instantly – meaning you can continue to trade as any items sold will deduct from stock correctly at the point they are sold. There is…