Postcode capture guide
It’s really important to enter postcodes correctly for donations, expecially with Gift Aid – we have a useful guide with...
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Raising purchase orders and booking in
On tengoCloud under purchasing, there is a re-order report – this shows all items that you need to order to... -
Sale or return
If you have stock that you buy on a sale or return basis, you may not want to show this... -
Sales reports not showing site name
If the reports for a given till are not showing under a sales site name on cloud or CRM, this... -
Stock Management Overview
Stock management is an integral part of both tengoPOS and tengoCloud. You can book in your stock/products, sell them, transfer... -
Strange characters when typing (Num Lock)
Our tills are usually supplied with a compact keyboard which has no separate number section on the right-hand side like... -
tengoCloud Report Columns
Various reports on tengoCloud can have different columns visible/shown or made invisible/not shown, to change the reports from the standard... -
tengoCloud terminology
If you have moved from an alternative charity/fundraising CRM system to tengoCloud, you may be used to different terminology. Tengo... -
tengoCloud username & password reminder
If you have lost / forgotten your tengoCloud username or password, please use the form below. A technician will validate... -
Third-party integrations/API
There is a specific module you can add to your subscription, which effectively allows integration/synchronisation with any other software package...