Donation statements
PLEASE NOTE: Each tax year, we can generate a spreadsheet and can email it to you on request, with donor...
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End of tax year annual HMRC Gift Aid letters
Each year, you must send an email or letter to every donor who’s donated items have generated £20 or more... -
GDPR
The EU general data protection regulation (GDPR) governs how the personal data of individuals in the EU may be processed... -
Making Gift Aid Submissions
Introduction Our systems integrate with HMRC so that you can make Gift Aid submissions very easily using TengoCloud (if no-one... -
Managing constituents
Adding a constituent Log in to tengoCloud and select constituents from the CRM dropdown menu. Click the plus (new) icon... -
Memberships
Membership schemes and benefits setup is one of the more complex initial configurations – usually the person assigned to your... -
MFA/OTP Code Not Received
If you’re using Multi Factor Authentication (MFA or 2FA), and you login but don’t receive your One Time Passcode (OTP)... -
Missing sales/data on tengoCloud
If you appear to be missing some sales or other data on tengoCloud, and you have EPoS units / tills,... -
Multi-factor authentication
Multi-factor authentication is available on tengoCloud, whereby to log in, the user is sent an email with a 6 digit... -
Payment types vs product report
A common request we get is for a report showing which products have been sold on which payment types (cash,...