Missing sales/data on tengoCloud If you appear to be missing some sales or other data on tengoCloud, and you have EPoS units / tills,...
Payment types vs product report A common request we get is for a report showing which products have been sold on which payment types (cash,...
Postcode capture guide It’s really important to enter postcodes correctly for donations, expecially with Gift Aid – we have a useful guide with...
Raising purchase orders and booking in On tengoCloud under purchasing, there is a re-order report – this shows all items that you need to order to...
Sales reports not showing site name If the reports for a given till are not showing under a sales site name on cloud or CRM, this...
Strange characters when typing (Num Lock) Our tills are usually supplied with a compact keyboard which has no separate number section on the right-hand side like...
tengoCloud Report Columns Various reports on tengoCloud can have different columns visible/shown or made invisible/not shown, to change the reports from the standard...
tengoCloud terminology If you have moved from an alternative charity/fundraising CRM system to tengoCloud, you may be used to different terminology. Tengo...
tengoCloud username & password reminder If you have lost / forgotten your tengoCloud username or password, please use the form below. A technician will validate...
Unable to login to tengoCloud As tengoCloud is an online service, you need to be connecting from a machine with an active internet connection. There...