Changing mistakes on the till We’ve seen lots of people search for ‘changing mistakes on the till’. The relevant course of action if you make...
Changing printers/tengoPOS not printing receipts/labels If a printer stops working, the first thing to try as with most issues is to reboot the till, switch...
Configuring a new till machine with Software installed If you are taking delivery of a new machine and we are not doing the installation on site for you,...
Configuring a Paymentsense / PSConnect / DoJo / First Data card machine / terminal Connecting the card machine to your till Before you start, follow the instructions provided by Paymentsense to connect your card...
Credit Notes A Credit Note can be issued to a customer by way of refund / partial refund, instead of cash. Your...
Customer loyalty schemes TengoPOS has an in-built loyalty scheme system, whereby your customers can earn points to spend in store on eligible purchases....
Deleting / discontinuing products If there is a product you wish to delete, you can only do so if there is no sales history...
Deleting/removing a till button PLEASE NOTE: It is not advisable that more than one person in your organisation edits buttons at the same time...
Deleting/removing constituents/donors For various reasons, you cannot delete constituents, as audits need to be retained within the system. If you have duplicates,...
Deliveries – Booking Deliveries in tengoPOS On the sale of a large item, customer may require delivery. The following procedure applies to Tengo clients who run...