Installing Splashtop
An application called Splashtop is used so that Tengo engineers can gain remote access to your till machine, for providing...
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till set up
Help configuring a till
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Kitchen Printers / additional printer
Almost every till installation includes a Receipt printer. It is possible to install a second receipt printer, typically this is... -
Loading labels in to a Dymo 450 / 550 label printer (labelwriter)
See below video on how to correctly load labels in to our label printers. Once you’ve done as per the... -
Managing VAT rate changes
On 8/7/20, the government announced a change in VAT rate for certain situations. To change the VAT rate of any... -
Products – Adding and Editing
This function may be restricted to Managers or Administrators in your organisation To create a record for the Product, again if one... -
Restrict / block refunds
If you wish to block users who are at a level lower than ‘manager’ from performing refunds on a given... -
Setting the customer display / line display information
Many machines supplied by Tengo have a 2 line LCD display for showing information to the customer. This usually shows... -
Setting up a Box/Flytech K739 PoS Till
Carefully remove all packaging, and connect cables and any devices as indicated on the picture below: Once all the cables... -
Setting up a Poindus iRugged A10 tablet
Carefully remove all the packaging, and connect the charger. The ports are shown below, 19V DC in is the place... -
Setting up a Poindus PT-51 PoS till
Carefully remove all the packaging, and to connect the cables for all devices and power, place the unit face down...
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