It is possible to set a till so that it logs off automatically after a pre-determined time of inactivity. For security reasons you may not want an unattended till left logged in. This is what you do – 1. In the top bar, type in \\TILL as below, then press…
PLEASE NOTE This guide is for a full formal stock take, done in one go with an open and close time – YOU MUST NOT TRADE during a formal stock take, or your stock levels will be incorrect after the event. If you need to trade whilst checking and setting stock…
Wasting a product If a product has to be scrapped as broken, faulty, or in the case of fresh goods say past its sell by date – Type \\SWAS and Enter In Product box type the PLU / Description, or part of it, hit “? ” and you will get…
For a multi site client, tengoPOS enables detailed recording of the movement of stock from one site to another. There are two different ways to transfer, one is Informal, i.e. after the press of a few buttons on one screen, stock is transferred from one previously defined stock location (listed…
The EU general data protection regulation (GDPR) governs how the personal data of individuals in the EU may be processed and transferred. What this means in practice is that you need to gain permission from anyone you’re storing information about, should you wish to contact them You need to ask…
To add or edit existing product departments, when logged in as an administrator, type \\DEPT and hit enter – you’ll then be presented with a list of existing departments, along with add and edit buttons. Enter a code, description, and if applicable set the sales nominal and cost nominal codes…
To configure special offers on products such as buy one get one free, percentage discount, or free add on product, type \\spec and hit enter. You will be presented with this screen. If this is your first special offer, press add, and give your offer a name in the Title…
Levels of Access Available levels for user rights are Standard, Supervisor, Manager, Operations, Administrator – A hierarchy in that order from basic usage to the highest level giving access to everything including Editing buttons and till layout. For many clients, two or three levels are enough, and users are either…
Adding and Editing users (and reprinting/generating user barcode labels) On the till under Admin, you will probably have a button called Edit Users, see below top left. If not, type \\LUSR in the input field and press Enter. These features will likely be restricted to Administrator till logons only. You…
On the sale of a large item, customer may require delivery. The following procedure applies to Tengo clients who run a delivery service and have tengoDC installed to manage the delivery after payment has been taken. The delivery button will be configured to capture the customers details as below. Some…