Installing Splashtop
An application called Splashtop is used so that Tengo engineers can gain remote access to your till machine, for providing...
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Kitchen Printers / additional printer
Almost every till installation includes a Receipt printer. It is possible to install a second receipt printer, typically this is... -
Lay-Away function / Partial Payment
Lay-away enables you to put to one side goods that a customer wants, but where the sale has not been... -
Loading labels in to a Dymo 450 / 550 label printer (labelwriter)
See below videos on how to correctly load labels in to Dymo label printers. Dymo 550 Labelwriter Dymo 450 Labelwriter... -
Low disk space message
If you receive the message about low disk space, please run the windows disk clean up utility. To dot his,... -
Making a sale – Changing product quantity (making sales 2)
If a customer buys a number of items that are the same, there are various ways of increasing the quantity... -
Making Gift Aid Submissions
Introduction Our systems integrate with HMRC so that you can make Gift Aid submissions very easily using TengoCloud (if no-one... -
Making receipts optional
If you don’t want to print a receipt every time, we can set it so that receipts don’t print out... -
Managing EPoS Tills During Lock-down
If for any reason you have to close a site for any length of time, please see below tips on... -
Managing VAT rate changes
On occasion, the government announce a change in VAT rate for certain situations. This guide uses the change to 5%...