Installing Splashtop An application called Splashtop is used so that Tengo engineers can gain remote access to your till machine, for providing...
Kitchen Printers / additional printer Almost every till installation includes a Receipt printer. It is possible to install a second receipt printer, typically this is...
Lay-Away function / Partial Payment Lay-away enables you to put to one side goods that a customer want’s, but where the sale has not been...
Loading labels in to a Dymo 450 / 550 label printer (labelwriter) See below video on how to correctly load labels in to our label printers. Once you’ve done as per the...
Low disk space message If you receive the message about low disk space, please run the windows disk clean up utility. To dot his,...
Making a sale – Changing product quantity (making sales 2) If a customer buys a number of items that are the same, there are various ways of increasing the quantity...
Making Gift Aid Submissions Introduction Our systems integrate with HMRC so that you can make Gift Aid submissions very easily using TengoCloud (if no-one...
Managing EPoS Tills During Lock-down If for any reason you have to close a site for any length of time, please see below tips on...
Managing VAT rate changes On 8/7/20, the government announced a change in VAT rate for certain situations. To change the VAT rate of any...
Merge Customers To merge one customer in to another in tengoPOS, type \\MTRD and hit enter (you will need to be logged...